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Driver qualification requirements

To rent a vehicle online from TLS in the UK you will need to:

• Have a full, driving licence held for at least a year.
• Be aged 22 or over and under 75.
• Drivers aged between 22-24 may be subject to further approval, a Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups A, S or T
• Drivers aged 75 or may be accepted, subject to broker approval.
• Drivers with more than 2 accidents or 2 convictions within the last 3 years may be subject to further approval.
• Non-EU licence holders may be required to produce further permits or translations.

Vehicle collection.

When collecting your vehicle please bring:

• Details of your Rental Agreement number or quotation;
• A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental;
• A credit or debit card for payment. The card must be in the name of the person hiring the vehicle;
• Customers should bring another form of identification or proof of address. Passport or HM forces identity card, utility bill, another credit or debit card statement, building society book or statement, or police warrant card;
• The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refuelling charge will apply. Please check this at the point of hire.

Your rental price will include VAT, damage protection costs along with unlimited mileage. Our branch staff will ask if any additional insurance or service may be required, such as excess reduction or additional drivers.

You will be given a Rental Agreement to check and sign. This will show any additional services and CDW with the relevant charges.

It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a checksheet document at the start and end of the rental, a copy of which you will be given. Digital pictures of the vehicle are also taken at the commencement of all hires.

Cancelling your reservation.

Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please contact the hiring branch directly, quoting your Agreement Number.

European use.

You must receive permission to take the vehicle out of the UK and additional formalities and charges will be applied. These can be arranged for you by contacting the branch at least 3 days in advance. Please note that there are some vehicle groups that are not permitted to travel outside of the UK or Northern Ireland.